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Product ReturnsRetail Customers
For retail customers, you may return unopened products within 60 days of purchase. If the product is opened, you may return one opened product per product code within 30 days of purchase. For example, if you buy 3 bottles of product code XXX, 1 open bottle can be returned and the rest must be unopened.
Wholesale & Distributor Customers
For wholesale and distributor customers, unopened products can be returned within 120 days of purchase. Opened product returns are taken on a case by case basis.
How to Return a Product
For all accepted product returns, 100% of the product price will be refunded. Shipping charges are not refunded, and customer must pay return shipping.
If you wish to return a product, you must call 888-851-2055 or email CustomerService@FundamentalEarth.com to receive an RMA Number (Return Merchandise Authorization). Once you have received your RMA Number, please mail the product and RMA Number to: