If you would like further assistance, please call 888-851-2055 or email CustomerService@FundamentalEarth.com.

What products do you sell?
Where are your products made?
Where are your ingredients from?
Are your products high quality?
Where can I buy your products?
How do I place an order?
How can I find the product I am looking for?
How much is shipping?
Where will my order ship from?
What payment methods do you accept?
Will I be charged sales tax?
Is my payment and personal information safe?
When will I receive my order?
What is your return policy?
Order Status
How can I print a copy of my invoice/receipt?
Can I edit an order that I have recently placed?
Has my order shipped?
How do I track my order?
Why is my order not showing up in My Account?
Wholesale & Distribution
Can I purchase in bulk to resell?
How do I set up a wholesale or distributor account?
I have a wholesale/distributor account. How do I place an order?
My Account
Do I need an account to place an order?
How do I create an account?
How do I edit my account information?
I forgot my password. How do I retrieve it?
International Orders
Do you ship to my country?
What is the cost of international shipping?
When do I pay customs charges?
What payment methods do you accept?
What is the international return policy?
Additional Help
How do I use a gift certificate?
How do I use a coupon code?
There are multiple pending charges on my card. Have I been overcharged?
How do I contact you?