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|How do I place an order?|
|You can place an order by adding products to your cart and completing checkout on this website. You may also place an order by calling 888-851-2055 or emailing Sales@FundamentalEarth.com.|
|How can I find the product I am looking for?|
|You can find products by using the search box at the top right of this website. You may also use the right navigation menu. Click on categories you are interested in to see a list of products available. If you can not find a product you are interested in, please call 888-851-2055 for assistance.|
|How much is shipping?|
|Shipping is simple. There is a flat rate $5.99 charge for all orders under $125.00, and there is free shipping for all orders over $125.00. If you wish, there are also specific FedEx and USPS shipping options available at checkout which are based on weight and destination.
Note: Flat-Rate and Free Shipping options are only available for shipping within the United States (including Alaska, Hawaii, and Puerto Rico).
Note: Shipping for international orders is calculated by weight and destination.
|Where will my order ship from?|
|All orders ship from Connecticut.|
|What payment methods do you accept?|
|We accept Visa, MasterCard, Discover, American Express, Check, Money Order, and PayPal. All of these payment choices are available during checkout while placing an order online.
Note: Orders will not ship until full payment is completed.
If paying by check or money order, please mail payment to:
|Will I be charged sales tax?|
|You will only pay sales tax if your order is being shipped to Connecticut.
Note: For orders shipping outside of the USA, there are import taxes due upon receipt of the package.
|Is my payment and personal information safe?|
|Your payment and personal information is extremely safe. Our website is protected by a secure SSL certification, which ensures that your information is encrypted when being transferred. In addition, we do not sell ANY of your personal information.|
|When will I receive my order?|
|Orders ship within 1 business day from when payment is completed. You will receive an email shipping confirmation when your order ships. Once your order ships, you can expect your order to arrive within the number of business days specified by the shipping method chosen upon checkout.|
|What is your return policy?|
For retail customers, you may return unopened products within 60 days of purchase. If the product is opened, you may return one opened product per product code within 30 days of purchase. For example, if you buy 3 bottles of product code XXX, 1 open bottle can be returned and the rest must be unopened.
For all retail product returns, 100% of the product price will be refunded. Shipping charges are not refunded, and customer must pay return shipping.
Wholesale & Distributor Customers
For wholesale and distributor customers, unopened products can be returned within 120 days of purchase and must be in good condition. Opened product returns are taken on a case by case basis.
For all wholesale & distributor product returns, there is a 15% restocking fee. Shipping charges are not refunded, and customer must pay return shipping.
How to Return a Product
If you wish to return a product, you must call 888-851-2055 or email CustomerService@FundamentalEarth.com to receive an RMA Number (Return Merchandise Authorization). Once you have received your RMA Number, please mail the product and RMA Number to: