If you would like further assistance, please call 888-851-2055 or email CustomerService@FundamentalEarth.com.
Products
• What products do you sell?
• Where are your products made?
• Where are your ingredients from?
• Are your products high quality?
• Where can I buy your products?
Ordering
• How do I place an order?
• How can I find the product I am looking for?
• How much is shipping?
• Where will my order ship from?
• What payment methods do you accept?
• Will I be charged sales tax?
• Is my payment and personal information safe?
• When will I receive my order?
• What is your return policy?
Order Status
• How can I print a copy of my invoice/receipt?
• Can I edit an order that I have recently placed?
• Has my order shipped?
• How do I track my order?
• Why is my order not showing up in My Account?
Wholesale & Distribution
• Can I purchase in bulk to resell?
• How do I set up a wholesale or distributor account?
• I have a wholesale/distributor account. How do I place an order?
My Account
• Do I need an account to place an order?
• How do I create an account?
• How do I edit my account information?
• I forgot my password. How do I retrieve it?
International Orders
• Do you ship to my country?
• What is the cost of international shipping?
• When do I pay customs charges?
• What payment methods do you accept?
• What is the international return policy?
Additional Help
• How do I use a gift certificate?
• How do I use a coupon code?
• There are multiple pending charges on my card. Have I been overcharged?
• How do I contact you?